Question 1

How do I order?

Accepted Answer

Choose a standard product and options, upload artwork and add it to your cart. Custom projects use our quote form. Shopify checkout will open once the store is connected.

Question 2

What happens after I request a quote?

Accepted Answer

We review your request, send a quote, you approve and pay the deposit, we prepare your proof, you approve the proof, then production.

Question 3

Which file formats are accepted?

Accepted Answer

PNG, JPG, PDF, SVG, AI, EPS and PSD. Check the file requirements for preparation details.

Question 4

Can you help prepare my artwork?

Accepted Answer

Minor file checks are included. Artwork cleanup and design services are chargeable. No artwork approval, no production.

Question 5

How do I order a gang sheet?

Accepted Answer

Choose a sheet size and upload a print-ready file. [PLACEHOLDER] Final width and file specifications are pending testing.

Question 6

How are shipping and taxes calculated?

Accepted Answer

Rates and HST are calculated at Shopify checkout. Oversize items use local pickup or quoted delivery.

Question 7

Can I pick up locally?

Accepted Answer

[PLACEHOLDER] Local pickup details in London, Ontario are to be confirmed.

Question 8

What is the turnaround?

Accepted Answer

[PLACEHOLDER] Turnaround is to be confirmed for your order. Production starts after proof approval.

Question 9

Who can apply for trade access?

Accepted Answer

Print shops, apparel decorators, e-commerce apparel sellers, and event and team suppliers can apply. Applications are reviewed manually.

Question 10

When can I see trade pricing?

Accepted Answer

After approval, sign in to your account to access trade pricing and reorder shortcuts.

Question 11

Where do I pay for standard orders?

Accepted Answer

Standard orders hand off to Shopify checkout once the store is connected. Fixtures show sample prices and do not accept payment.

Question 12

How are custom projects paid?

Accepted Answer

You approve the quote and pay the deposit before we prepare your proof. [PLACEHOLDER] Deposit amounts and payment terms require confirmation.

Frequently Asked Questions

Ordering

Artwork

Shipping & pickup

Wholesale

Payments